Missing Parts/Hardware

A few missing screws or an entire parts box, our technicians can survey what is needed to complete that furniture assembly. Standard hardware will be obtained and assembly completed the same day as the survey.
 

Appliances

Damaged washer, dryer, icemaker? MCS has a network of certified appliance technicians in place across the United States to deal with any appliance issue that may arise for a quick claim resolution.
 

Televisions

Televisions are one of our most common claims service questions. Not all damage results in total loss of the unit. When minor damage occurs to the unit or the stand it is sometimes more cost effective to repair rather than replace.
 

Exercise & Rec Equipment

Is it a treadmill? Maybe an Elliptical? I think something is missing and nothing is labeled. Our experienced exercise technicians can solve this dilemma and have your shipper once again enjoying their work out. Elliptical, treadmills, home gyms and more.
 

Furniture

Have you ever noticed it is always that treasured family heirloom that obtains damage during the move? No problem – with our furniture restoration specialist that piece will look as good as new in no time.
 

Residential Damage

Oops – as careful as we all try to be accidents happen and need to be addressed.  Scratches on hardwood flooring, smudges on walls and even broken windows on occasion need to be repaired. Let us take the hassle out of these situations for you and have the residential damaged repaired by our skilled craftsman.
 

Clocks

Clocks whether they be Grandfather, Grandmother or mantel are delicate and often historic pieces that require special care and special repairman. Through our long association with Clock Masters across the country that clock will be good as new.
 

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MCS Services

Parts, appliances, residential damage and more — let MCS protect your reputation and improve your customers experience, guaranteed.

Survey
The first step in any claim process is to survey and document the damage claimed by your customer. Our experienced staff will review the claim form as filed, visit with your customer to get their input then personally inspect all reported items. Photos will be taken of each item in its entirety as well as close ups of damaged areas. A report will be completed recording any evidence of damage that may be pre-existing and the evidence that supports this conclusion.

All of our Services and More
Don’t see it – just ask. Every claim service situation is different and we could not possibly list all unique and varied services that we have provided our van line partners. The bicycle with the bent wheel, barbecue with a broken ignition switch, the wheelbarrow with a flat tire, and the list goes on and on. Call with your unique item or issue and let our trained staff help you.